TECHBEE is one of the leading Avaya Partner in Dubai and Avaya is associate american technology company that produces a speciality of business communications services like unified communications (UC) and center (CC). at the side of on-premises services, Avaya provides unified communications as a service (UCaaS), contact center as a service (CCaaS) and communications platform as a service (CPaaS).
Avaya produces and sells its own devices, like desktop phones, all-in-one video conferencing devices, headsets, conference phones. Avaya is also a business communications service provider whose product offerings unit marketed toward companies of all sizes, in all industries.
Avaya offers a portfolio of services and merchandise that revolve around business communications. per Avaya’s site, offerings embrace the following:
Unified communications: Enterprise communications choices like medium, video conferencing, emails, instant electronic communication and presence technology unit offered through one, integrated platform.
Contact center: Contact centers manage shopper interactions across various channels of communications, like call centers, emails, social media and webchats. Contact centers target shopper interactions, pursuit engagements and interaction information. technology (AI) usefulness, like voice-to-text conversion, is closed in.
Phones and devices: These embody desktop phones, touchscreen session initiation protocol (SIP) phone systems which will access cloud-based apps (Vantage series), mobile devices, conference phones, Huddle Camera series), web conference cameras webcam-and-screen video area systems (Avaya government, (Avaya Collaboration Unit, Avaya space System) and headsets.
Cloud services: Avaya’s cloud communications services is hosted at intervals the general public cloud, personal cloud or hybrid cloud. Services offered to a lower place the Avaya OneCloud complete embody UCaaS, CCaaS and CPaaS.
Avaya’s unified communications, contact center and communications platform product square measure accessible on premises or at intervals the final public cloud, personal cloud or hybrid cloud.
Purchasing plans for physical devices, on-premises services and cloud services is scaled to suit the necessities of different-sized businesses. Avaya’s site, however, can embody a page for small to midsize business solutions, that lists UCaaS, CCaaS and desktop/conference phones.
Avaya’s competitors embody any companies that provide similar merchandise. Its main competitors unit companies that lead in VoIP and various similar communications services, like Cisco and Mitel. any competitors include:
Avaya Partner in Dubai emerged as a by-product company from luminous Technologies in 2000 and is presently headquartered in metropolis, Calif. Since Avaya’s birth, it’s innate several firms with technology assets.
In 2001, Avaya free a contact center shopper relationship management (CRM) code spoken as Avaya Interaction Center. Avaya became a privately owned company in 2007, once being innate by personal equity corporations Silver Lake Partners and TPG Capital.
In 2008, Avaya introduced its Avaya Speech to Text technology, that converts voicemails and completely different voice messages into clear text for computers and mobile devices. at intervals constant year, Avaya in addition introduced Avaya Unified Communications, and Kevin Kennedy became the new chief operative officer and president. Avaya Aura, for integrated communications, was introduced in 2009. That year, Avaya in addition innate Nortel’s enterprise assets.
In 2010, Avaya was the narrowed network instrumentality supplier for the 2010 Olympics and Paralympics in Vancouver. The Avaya Aura contact center was introduced in 2010 any. In June 2011, Avaya filed for Associate in Nursing initial public supplying| commerce| commercialism| mercantilism} which will offer $1 billion in stocks. Shortly once in Oct 2011, Avaya declared that it’d acquire Sipera Systems and Aurix.
The acquisition of Sipera was to induce its unified communications security applications and its session border controller (SBC). the acquisition of Aurix offered the U.K.-based company’s speech analytics and audio processing technologies. In June 2012, Avaya innate Radvision, Associate in Nursing Israeli company that offered VoIP video and discussion technology.
Avaya filed for Chapter eleven bankruptcy on Jan. 19, 2017. the company said that its foreign operations would be unaffected. moreover, $5.5 billion in assets were listed, and $6.3 billion in debt. In July 2017, Avaya sold its networking business to Extreme Networks for more money assets throughout bankruptcy.
In New Style calendar month 2019, the company declared a partnership with the U.K.-based traditional employed Bank to provide the latter with a replacement shopper experience (CX) through personal cloud-based services. In March 2020, Avaya partnered with RingCentral to unleash its UCaaS Avaya Cloud geographical point.
Avaya interact is also a yearly conference hosted by Avaya, in conjunction with the International Avaya User cluster (IAUG). The conference is also a four-day event management once a year in multiple countries with “the method forward for communications experience” as a result of the most theme. interact includes general sessions, workshops, guest speakers, solutions expos and completely different social networking opportunities for Avaya channel partners, affiliates and users.