TechBee & Tegsoft Partnership
A cloud-based, omnichannel, AI-ready contact center platform built for Dubai, Abu Dhabi, and businesses across the Emirates — deployed and supported locally by TechBee.
In today’s fast-paced business environment, customer experience has become the key driver of success. For companies in Dubai, Abu Dhabi, and across the Emirates, having the Best Contact Center UAE solution is no longer optional — it’s essential.
TechBee, a trusted IT solutions provider in the UAE, has partnered with Tegsoft, a leading global contact center software vendor, to deliver the most reliable and scalable contact center solution tailored to the unique needs of businesses in the region.
When evaluating solutions for our clients, TechBee focuses on scalability, compliance, affordability, and advanced technology. Tegsoft checks all these boxes. With its cloud-based, omnichannel, and AI-ready platform, it enables UAE businesses to deliver seamless customer experiences while keeping operational costs under control.
Unlike traditional call centers that require heavy infrastructure, Tegsoft offers a cloud-based contact center hosted on IBM Cloud. This means no expensive servers, faster deployment, and greater flexibility — ideal for businesses in Dubai and Abu Dhabi that need rapid scalability.
This cloud-based infrastructure ensures that TechBee delivers the Best Contact Center UAE experience for companies of all sizes.
Managers need actionable insights, not just raw data. Tegsoft provides real-time dashboards, call detail reports (CDR), and agent monitoring tools that help businesses identify performance bottlenecks, reduce costs by tracking agent efficiency, and improve compliance with voice recording and analytics.
Using these advanced analytics, TechBee guarantees that clients achieve measurable improvements in efficiency, making it one of the Best Contact Center UAE solutions available today.
Customers in the UAE use multiple channels — WhatsApp, social media, email, live chat, and phone. Tegsoft unifies all these touchpoints into a single agent screen. Agents can respond faster and more effectively, reducing customer frustration and boosting satisfaction.
Integration with leading CRMs such as Salesforce, Zoho, and Microsoft Dynamics ensures that every customer interaction is personalized, further solidifying its reputation as the Best Contact Center UAE platform.
The UAE is home to a diverse, multilingual population. Tegsoft supports 25 languages, including Arabic, ensuring businesses can cater to customers in their preferred language.
This capability is a key reason why TechBee’s partnership with Tegsoft delivers the Best Contact Center UAE experience, especially for businesses targeting local and international clients.
Whether you’re a small business in Sharjah or a large enterprise in Abu Dhabi, Tegsoft grows with you. From 5 agents to 500 agents, the platform adapts easily without additional infrastructure costs. Its flexible architecture ensures smooth performance even during peak traffic. Businesses can scale operations confidently, knowing customer experience remains seamless.
Banking & Insurance: UAE banks and insurers use Tegsoft’s secure, compliant contact center platform for policy inquiries, claims processing, and fraud alerts, with call recording and analytics supporting regulatory compliance.
Retail & E-Commerce: Dubai retailers handle order tracking, returns, and WhatsApp customer support through a single omnichannel contact center, reducing response times during sales peaks.
Healthcare: UAE clinics and hospitals use IVR-based appointment booking and multilingual patient support to manage high call volumes without increasing front-desk staff.
Real Estate: Property firms across Dubai and Abu Dhabi rely on smart call routing and CRM integration to manage inbound inquiries from listings, walk-ins, and digital campaigns.
Government & Public Sector: UAE government service centers use Tegsoft’s Arabic-first, multilingual support and reporting tools to manage citizen service requests at scale.
Most UAE businesses choosing a contact center platform weigh three deployment models. A cloud contact center hosted on IBM Cloud requires no on-site servers, deploys fastest, and scales instantly — the preferred choice for SMEs and businesses in Dubai and Abu Dhabi that need to launch quickly. An on-premise contact center keeps all infrastructure inside your own data center, which some regulated industries in the UAE prefer for strict internal data control. A hybrid contact center combines both — cloud flexibility for agent tools and reporting, with on-premise components for specific compliance or latency needs.
TechBee’s consultants assess your industry, compliance requirements, and agent headcount before recommending the deployment model that fits — most UAE SMEs choose Tegsoft’s cloud option for its speed and lower upfront cost, while larger enterprises with strict data residency rules sometimes opt for hybrid.
Insurance company (UAE)
• High inbound call volumes (average wait time > 3 minutes)
• Agents struggling to manage multiple channels separately
• Low customer satisfaction (CSAT at 62%)
TechBee deployed the Tegsoft Omnichannel Contact Center with:
• Unified WhatsApp, phone, and email support
• IVR and smart call routing
• AI-powered chatbots for FAQs
• CRM integration for personalized service
• Average wait time reduced by 45% (from 3 minutes to 1.6 minutes)
• First Call Resolution improved by 32%
• CSAT score increased from 62% to 84%
• Agent productivity boosted by 28%
• Operational costs decreased by 22% due to automation
This case study demonstrates why TechBee confidently delivers the Best Contact Center UAE experience through its partnership with Tegsoft.
Here is a detailed look at the TechBee-Tegsoft solution, widely recognized as the Best Contact Center UAE platform.
Assess call volume, channels, and compliance needs.
Set up IVR, routing rules, and channel integrations.
Connect Salesforce, Zoho, HubSpot, or Dynamics.
Hands-on training on dashboards and tools.
Launch with ongoing UAE-based support.
TechBee deploys and supports the Tegsoft contact center platform for businesses across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Whether you’re searching for the best contact center software in Dubai, a cloud call center provider in Abu Dhabi, or an omnichannel customer service platform in Sharjah, our local team handles deployment, CRM integration, and ongoing support without requiring an in-house IT team.
We also work with UAE system integrators and BPOs that need a reliable white-label contact center partner for client deployments — with consistent onboarding, training, and support SLAs.
Our solution combines cloud flexibility, AI automation, and omnichannel communication tailored to UAE’s multilingual business environment.
Pricing starts from AED 105/agent/month for text-based support and scales up to AED 365/agent/month for full omnichannel solutions.
Yes, Tegsoft integrates seamlessly with Salesforce, Zoho, HubSpot, and Microsoft Dynamics.
Absolutely. Tegsoft supports 25 languages, including Arabic, making it ideal for the UAE’s diverse customer base.
Yes. Whether you have 5 agents or 500, the system scales easily without infrastructure upgrades.
Most cloud deployments in the UAE go live within 1–3 weeks, depending on the number of CRM integrations and channels being configured.
TechBee is based in Dubai and understands the UAE market.
Powered by Tegsoft’s global expertise.
Competitive plans for small businesses and enterprises alike.
Dedicated implementation, training, and ongoing customer care.
If your business is searching for the Best Contact Center UAE, TechBee in partnership with Tegsoft is the right choice. Our platform is:
With TechBee and Tegsoft, UAE companies can deliver faster, smarter, and more personalized customer service — all while reducing costs and boosting satisfaction.
Pair your contact center with a complete video conferencing setup for hybrid customer support teams.
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✉️ Email: sales@techbee.ae
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