Authorised Avaya Partner in UAE
TechBee is a certified Avaya Partner in Dubai delivering enterprise-grade unified communications, contact centre, and cloud solutions across all seven UAE emirates — including Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
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TechBee IT & Designs LLC is a leading Avaya Partner in Dubai and across the UAE. Our certified engineers design, supply, install, and support the full Avaya product range. We serve businesses of all sizes — from small offices to large enterprises. Furthermore, our team covers every emirate, so you always get local support when you need it.
Avaya is a globally recognised American technology company. It specialises in business communications services, including Unified Communications (UC), Contact Centre (CC), UCaaS, CCaaS, and CPaaS. As a result, thousands of UAE businesses trust Avaya to keep their teams connected every day. Moreover, Avaya solutions work equally well on-premises, in the cloud, or in a hybrid setup.
In addition to supply and installation, TechBee provides ongoing Annual Maintenance Contracts (AMC) and 24/7 remote helpdesk support. Consequently, your Avaya system stays reliable and up to date at all times. Contact us today for a free site assessment and competitive quotation anywhere in the UAE.
7
Emirates Covered
500+
Installations Delivered
24/7
Technical Support
10+
Years IT Experience
As your Avaya Partner in Dubai, TechBee supplies and supports the full Avaya product range across the UAE. Below are the flagship solutions we deliver.
📲 Avaya OneCloud UCaaS
Avaya OneCloud UCaaS is a cloud-delivered unified communications platform. It integrates voice, video, messaging, meetings, and collaboration tools in one system. Therefore, UAE businesses can deploy enterprise communications quickly without heavy upfront investment. Additionally, it supports Arabic language interfaces and regional cloud hosting.
🏠 Avaya OneCloud CCaaS
The Avaya OneCloud CCaaS platform manages customer interactions across voice, email, webchat, and social media. Furthermore, built-in AI tools including intelligent routing and sentiment analysis help UAE contact centres deliver better service. As a result, your agents handle more queries with less effort.
📞 Avaya IP Office & PBX Systems
Avaya IP Office is the most widely deployed business phone system for SMEs in the UAE. It supports up to 3,000 users with call management, voicemail, auto-attendant, and hot-desking. TechBee delivers full supply, installation, programming, and AMC support across all seven emirates. Consequently, your office phone system is always in expert hands.
🎦 Avaya Aura Platform
Avaya Aura is the enterprise-grade communications platform trusted by large corporations, government bodies, hospitals, and financial institutions across the UAE. It delivers centralised, scalable unified communications for thousands of concurrent users. TechBee’s certified engineers handle deployment, Microsoft Teams integration, CRM connectivity, upgrades, and ongoing maintenance.
📷 Avaya Phones & Devices
TechBee stocks the complete range of Avaya hardware in the UAE. This includes J-Series and B-Series IP desk phones, digital phones, DECT wireless handsets, conference phones (B179, B199), Huddle Camera systems, and Vantage touchscreen SIP phones. All devices carry full warranty and work with both on-premises PBX and cloud UCaaS platforms.
☁️ Avaya Cloud CPaaS
Avaya CPaaS allows businesses to embed real-time voice, video, and messaging directly into their own applications. With programmable APIs, UAE developers can build custom communication workflows, automated notifications, and two-factor authentication — without building telecom infrastructure from scratch. Therefore, it is ideal for fintech, e-commerce, and customer service platforms.
TechBee is one of the few Avaya partners with the capacity and certified team to deliver projects across every emirate. From large enterprise deployments in Abu Dhabi to SME telephony upgrades in Fujairah, we have you covered.
🏛 Dubai
Dubai is our primary operations base. We serve businesses across Business Bay, DIFC, JLT, Dubai Silicon Oasis, and all free zones with Avaya IP Office, UCaaS, CCaaS, and enterprise phone systems.
🏛 Abu Dhabi
We support government entities, oil & gas companies, healthcare providers, and enterprises in Abu Dhabi with Avaya Aura, CCaaS contact centres, and full unified communications deployments.
🏛 Sharjah
TechBee serves manufacturing, logistics, education, and trading companies in Sharjah with Avaya IP Office on-premise PBX installations, VoIP phone upgrades, and hybrid cloud communication solutions.
🏛 Ajman
Growing businesses and free-zone companies in Ajman rely on TechBee for Avaya desk phone supply, IP Office configuration, and affordable SME-focused UCaaS packages that scale as their teams grow.
🏛 Ras Al Khaimah
Hotels, resorts, industrial companies, and free zone businesses in RAK benefit from TechBee’s Avaya hospitality solutions, IP PBX systems, conference phones, and AMC maintenance services.
🏛 Umm Al Quwain
TechBee provides Avaya phone supply, installation, and configuration to businesses in Umm Al Quwain — including free zone companies, trading firms, and government offices needing reliable voice systems.
🏛 Fujairah
From port logistics companies to hotels and government bodies in Fujairah, TechBee delivers Avaya communication systems with remote support, on-site installation, and annual maintenance contracts.
📍 Nationwide Coverage — Local Support
TechBee maintains certified Avaya engineers available for on-site visits across all seven emirates. We provide same-day response in Dubai and Sharjah, and next-day visits across Abu Dhabi, RAK, Ajman, UAQ, and Fujairah. In addition, our 24/7 remote helpdesk ensures rapid resolution at any time.
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Avaya’s Unified Communications solutions bring together voice, video conferencing, email, instant messaging, and presence technology into one integrated platform. As a result, teams communicate more effectively whether they work in the office, remotely, or on the move. Moreover, Avaya UC integrates natively with Microsoft Teams, saving businesses from managing two separate systems.
Avaya leads the global contact centre market. Its solutions manage customer interactions across calls, emails, social media, and live chat from one unified platform. Furthermore, AI-powered features like sentiment analysis and intelligent routing help UAE contact centres deliver faster, more personalised service. TechBee deploys and supports the following Avaya CC products in the UAE:
TechBee stocks and supplies the full range of Avaya desk phones, conference phones, headsets, and video devices in the UAE. All devices are genuine, warranty-backed, and compatible with both on-premises PBX and cloud telephony platforms. Visit Webishopi to browse and order Avaya phones online with delivery across the UAE.
Avaya’s flexible communication architecture suits virtually every industry active in the UAE. TechBee has successfully delivered Avaya solutions across the following sectors:
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Real Estate & Property
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Hotels & Hospitality
✚
Healthcare & Clinics
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Education & Universities
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Banking & Finance
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Logistics & Transport
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Government Entities
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Manufacturing & Industrial
The UAE’s business landscape demands communication infrastructure that is reliable, scalable, and compliant with Telecommunications Regulatory Authority (TRA) guidelines. Avaya has served the Middle East for over two decades. Therefore, its products are deeply integrated into the region’s largest enterprise and government deployments. Here are the key advantages for UAE businesses:
✓ TRA-Compliant VoIP Solutions
Avaya products work with UAE-licensed VoIP operators, ensuring full legal compliance for all business communication setups.
✓ Arabic Language & Bilingual Support
Avaya supports Arabic IVR, bilingual agent interfaces, and localised communication workflows for UAE government and enterprise customers.
✓ On-Premises, Cloud & Hybrid Deployment
Whether you need a fully on-premises PBX or a pure cloud UCaaS setup, Avaya and TechBee can deliver the right architecture for your business.
✓ Scalable for SMEs and Enterprises
From a 5-user startup to a 5,000-seat enterprise, Avaya’s product range scales seamlessly. TechBee helps you size the right solution from day one.
✓ Microsoft Teams & CRM Integration
Avaya integrates natively with Microsoft Teams, Salesforce, SAP, and popular UAE CRMs — unifying your entire tech stack around one communication backbone.
✓ 99.99% Uptime & Business Continuity
Avaya cloud platforms deliver carrier-grade reliability with built-in redundancy, disaster recovery, and business continuity features critical for UAE enterprises.
Is TechBee an authorised Avaya Partner in Dubai and the UAE?
Yes. TechBee IT & Designs LLC is an authorised Avaya Partner in Dubai. Our certified team designs, supplies, installs, and maintains the full Avaya product portfolio. Furthermore, we cover all seven UAE emirates with on-site and remote support. Consequently, businesses across the UAE get a single, reliable partner for all their Avaya needs.
What is the difference between Avaya IP Office and Avaya Aura?
Avaya IP Office is designed for small and mid-sized businesses. It supports up to 3,000 users and is available on-premises or in a hybrid cloud setup. Avaya Aura, on the other hand, is the enterprise-grade platform built for large corporations and government bodies. It supports tens of thousands of users with advanced features and redundancy. TechBee helps you select the right platform based on your size and budget.
Can Avaya VoIP be used legally in the UAE?
Yes. VoIP is permitted in the UAE for businesses using TRA-licensed carriers such as Etisalat (e&) and du. Avaya IP Office and Avaya cloud platforms work with licensed SIP trunks from these carriers. Therefore, your business makes and receives calls over IP while remaining fully TRA-compliant. TechBee handles the full licensing and SIP trunk setup on your behalf.
Does TechBee offer Avaya Annual Maintenance Contracts (AMC) in the UAE?
Yes. TechBee provides comprehensive Annual Maintenance Contracts (AMC) for all Avaya systems we install across the UAE. Our AMC packages cover preventive maintenance visits, remote support, emergency on-site response, software updates, and hardware replacement. As a result, businesses enjoy peace of mind that their communication systems stay running around the clock.
How much does an Avaya IP Office system cost in Dubai?
The cost of an Avaya IP Office system in Dubai depends on several factors. These include the number of users, required features (voicemail, IVR, call recording), hardware quantity, and your chosen deployment model. Entry-level configurations for small teams start from a few thousand AED. Larger enterprise deployments require a customised quote. Therefore, we recommend contacting TechBee for a free site assessment and competitive quotation tailored to your exact needs.
Can TechBee migrate our legacy phone system to Avaya?
Absolutely. TechBee specialises in migrating legacy PBX systems — including Panasonic, NEC, Cisco CUCM, Mitel, and older Avaya Partner/Merlin systems — to modern Avaya IP Office or Avaya OneCloud. Furthermore, our project managers plan every migration to ensure zero downtime during the switchover. Full number porting, extension mapping, voicemail migration, and user training are all included in our migration service.
For the latest Avaya product specifications, visit the official Avaya website. To learn more about UAE TRA regulations for VoIP, visit the Telecommunications and Digital Government Regulatory Authority (TDRA).
Talk to a TechBee Avaya specialist today. We provide free consultations, site surveys, and competitive quotations for businesses across Dubai and all UAE emirates. Furthermore, our certified team responds within hours — not days.