In today’s fast-paced business environment, customer experience has become the key driver of success. For companies in Dubai, Abu Dhabi, and across the Emirates, having the Best Contact Center UAE solution is no longer optional—it’s essential.
TechBee, a trusted IT solutions provider in the UAE, has partnered with Tegsoft, a leading global contact center software vendor, to deliver the most reliable and scalable contact center solution tailored to the unique needs of businesses in the region.
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When evaluating solutions for our clients, TechBee focuses on scalability, compliance, affordability, and advanced technology. Tegsoft checks all these boxes. With its cloud-based, omnichannel, and AI-ready platform, it enables UAE businesses to deliver seamless customer experiences while keeping operational costs under control.
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Unlike traditional call centers that require heavy infrastructure, Tegsoft offers a cloud-based contact center hosted on IBM Cloud. This means no expensive servers, faster deployment, and greater flexibility—ideal for businesses in Dubai and Abu Dhabi that need rapid scalability.
This cloud-based infrastructure ensures that TechBee delivers the Best Contact Center UAE experience for companies of all sizes.
Managers need actionable insights, not just raw data. Tegsoft provides real-time dashboards, call detail reports (CDR), and agent monitoring tools that help businesses:
Using these advanced analytics, TechBee guarantees that clients achieve measurable improvements in efficiency, making it one of the Best Contact Center UAE solutions available today.
Customers in the UAE use multiple channels—WhatsApp, social media, email, live chat, and phone. Tegsoft unifies all these touchpoints into a single agent screen. Agents can respond faster and more effectively, reducing customer frustration and boosting satisfaction.
Integration with leading CRMs such as Salesforce, Zoho, and Microsoft Dynamics ensures that every customer interaction is personalized, further solidifying its reputation as the Best Contact Center UAE platform.
The UAE is home to a diverse, multilingual population. Tegsoft supports 25 languages, including Arabic, ensuring businesses can cater to customers in their preferred language.
This capability is a key reason why TechBee’s partnership with Tegsoft delivers the Best Contact Center UAE experience, especially for businesses targeting local and international clients.
Whether you’re a small business in Sharjah or a large enterprise in Abu Dhabi, Tegsoft grows with you.From 5 agents to 500 agents, the platform adapts easily without additional infrastructure costs.Its flexible architecture ensures smooth performance even during peak traffic.Businesses can scale operations confidently, knowing customer experience remains seamless.
Insurance company (UAE)
TechBee deployed the Tegsoft Omnichannel Contact Center with:
This case study demonstrates why TechBee confidently delivers the Best Contact Center UAE experience through its partnership with Tegsoft.
Here is a detailed look at the TechBee-Tegsoft solution, widely recognized as the Best Contact Center UAE platform.
Our solution combines cloud flexibility, AI automation, and omnichannel communication tailored to UAE’s multilingual business environment.
Pricing starts from AED 105/agent/month for text-based support and scales up to AED 365/agent/month for full omnichannel solutions.
Yes, Tegsoft integrates seamlessly with Salesforce, Zoho, HubSpot, and Microsoft Dynamics.
Absolutely. Tegsoft supports 25 languages, including Arabic, making it ideal for the UAE’s diverse customer base.
Yes. Whether you have 5 agents or 500, the system scales easily without infrastructure upgrades.
TechBee is based in Dubai and understands the UAE market.
Powered by Tegsoft’s global expertise.
Competitive plans for small businesses and enterprises alike.
Dedicated implementation, training, and ongoing customer care.
If your business is searching for the Best Contact Center UAE, TechBee in partnership with Tegsoft is the right choice. Our platform is:
With TechBee and Tegsoft, UAE companies can deliver faster, smarter, and more personalized customer service—all while reducing costs and boosting satisfaction.
📞 056 411 6174
R-12, France Cluster, International City, Dubai, UAE.
📞 Phone: 04-2434882
📱 Mobile: 056-4116174
✉️ Email: sales@techbee.ae
🌐 Website: techbee.ae