Cloud Call Center Solution Dubai


cloud call center solution dubai

Businesses in Dubai are rapidly modernizing their communication systems to deliver faster, smarter, and more connected customer service. One of the best ways to achieve that is through a cloud call center solution in Dubai. At TechBee IT and Designs LLC, we provide the powerful Tegsoft Contact Center, a fully cloud-based platform built to manage voice, chat, email, WhatsApp, and social interactions from one place. It’s the ideal choice for UAE companies that value reliability, scalability, and seamless customer engagement.


What Is a Cloud Call Center Solution?

A cloud call center solution is a software platform hosted online rather than on physical hardware in your office. Agents can access it through a web browser from anywhere, whether they’re in Dubai, Abu Dhabi, or working remotely.

This setup eliminates costly infrastructure, simplifies IT maintenance, and allows instant scalability. Companies in the UAE choose cloud-based solutions because they can start small and expand as their customer base grows.

Unlike traditional systems, the cloud model supports hybrid and remote agents — a major advantage for businesses adapting to modern work environments.


Why Choose a Cloud Call Center Solution in Dubai

Dubai’s market is highly competitive and customer-focused. Every second matters when serving clients, and that’s where a cloud call center solution in Dubai becomes essential.

Here’s why:

Faster Deployment
No hardware setup or waiting weeks for installation. With Tegsoft, you can launch in hours.
Flexibility for UAE Businesses
Whether you have 5 or 500 agents, scaling is simple and cost-efficient.
Multi-Channel Support
Connect via calls, WhatsApp, chat, email, or social media — all from one dashboard.
Arabic Language Interface
Ideal for UAE-based users and customer communication in local languages.
Remote Work Support
Agents can log in from anywhere in Dubai, Sharjah, or across the GCC.
Data Security & Compliance
Hosted securely, ensuring privacy and alignment with UAE data regulations.

In short, a cloud call center solution empowers your business to serve more customers, more efficiently — without boundaries.

Key Benefits of Tegsoft via TechBee

When powered by TechBee’s implementation and support, Tegsoft becomes a robust, flexible, and UAE-ready call center platform.

All Channels, One Platform
Voice, chat, email, WhatsApp, SMS, and social media managed in one place.
Fast Setup
Go live within hours instead of days.
Advanced IVR & ACD
Route calls intelligently for faster response times.
Live Monitoring & Reports
View agent performance and queue analytics in real time.
Multilingual
Full Arabic support alongside English and 25+ languages.
CRM Integration
Connect easily with Salesforce, Zoho, or other systems.
Affordable & Scalable
Pay only for what you use, starting from AED 107 per agent per month.

Pricing for Tegsoft Cloud Call Center Solution in Dubai

💰 From AED 107 per agent per month (≈ USD 29)

  • Cloud license (Inbound, Outbound, or Blended)
  • Web-based interface
  • IVR, call routing, recording, analytics
  • Additional modules like WhatsApp, social media, or AI analytics available

Implementation and support are provided locally by TechBee IT and Designs LLC, ensuring your Dubai-based operations are fully compliant and performance-optimized.


Data Sheet – Tegsoft Contact Center (Dubai)

Feature Description
Product Tegsoft Contact Center – Cloud Call Center Solution
Provider TechBee IT and Designs LLC, Dubai, UAE
Deployment Cloud / SaaS / Hybrid
Channels Voice, Email, SMS, Web Chat, WhatsApp, Social Media
Multilingual English, Arabic, and 25+ other languages
IVR / ACD Intelligent routing, multi-level IVR
Reporting Real-time dashboards and agent analytics
CRM Integration Compatible with Zoho, Salesforce, HubSpot, etc.
Security Data encryption, role-based access, UAE-compliant
Pricing From AED 107 per agent/month
Support Local support from TechBee (Dubai-based team)
Ideal For SMEs, Enterprises, Government & Service Providers

Advantages for Dubai Businesses

If you’re a UAE-based business, you gain several location-specific advantages:

  • Arabic & English Interface: Fully bilingual for local users.
  • Low Latency Cloud Servers: Hosted for optimal speed in the GCC.
  • Local Tech Support: On-site or remote support from TechBee in Dubai.
  • UAE Data Compliance: Meets region-specific data handling standards.

These factors make Tegsoft by TechBee the preferred cloud call center solution in Dubai.


FAQs – Cloud Call Center Solution Dubai

Q1. What is the best cloud call center solution in Dubai?
The Tegsoft Contact Center, implemented by TechBee, is one of the most reliable and cost-effective cloud call center solutions in Dubai with full local support.
Q2. How much does it cost to set up a cloud call center in Dubai?
It starts at AED 107 per user per month, with flexible options for WhatsApp, chat, and social integrations.
Q3. Is Tegsoft suitable for UAE companies?
Yes. It supports Arabic, integrates with local telecoms, and meets UAE data standards.
Q4. How long does it take to deploy?
Deployment is quick — most businesses go live within 24–48 hours after setup and training.
Q5. Does it support remote agents?
Absolutely. Agents across Dubai, Abu Dhabi, or anywhere in the UAE can log in securely through a web browser.
Q6. Can I get local support in Dubai?
Yes, TechBee offers full on-site and remote support for UAE clients.

Why Partner with TechBee IT and Designs LLC

TechBee is a trusted system integrator in Dubai that delivers end-to-end IT, AV, and Security Solutions.

Choosing the right cloud call center solution in Dubai can redefine how your business communicates.

With Tegsoft Contact Center, powered by TechBee IT and Designs LLC, you gain scalability, performance, and the peace of mind that comes with local UAE support.

Whether you’re running a start-up or a large enterprise, this solution gives your agents the tools they need to serve customers efficiently — anywhere, anytime.


Contact Us Today

📞 056 411 6174

 Our Location

R-12, France Cluster, International City, Dubai, UAE.

📞 Phone: 04-2434882

📱 Mobile: 056-4116174

✉️ Email: sales@techbee.ae

🌐 Website: techbee.ae

🔗 Follow Us