Official Tegsoft Partner in UAE — TechBee IT & Designs LLC
AI-powered omnichannel contact center software for UAE businesses — voice, chat, WhatsApp, email and social media managed from one platform. Starting from AED 105/agent/month.
Call Center Solution Dubai businesses trust — that is what TechBee delivers in partnership with Tegsoft. Welcome to TechBee IT and Designs LLC, your official Tegsoft partner in Dubai, UAE — providing seamless, cutting-edge customer service and communication solutions. As a trusted call centre solution Dubai provider, we bring the power of Tegsoft’s advanced contact centre and CRM software to businesses across the UAE. Furthermore, whether you spell it “call center” or “call centre” — TechBee delivers the same world-class solution. Therefore, your organisation delivers efficient, customer-centric operations from day one.
TechBee and Tegsoft together provide a complete call center solution and call centre solution for Dubai and all UAE emirates. Moreover, our partnership brings together TechBee’s local IT expertise with Tegsoft’s world-class contact centre technology. Consequently, UAE businesses gain access to AI-powered omnichannel communication, CRM integration, real-time analytics, and cloud-based infrastructure — all supported by TechBee’s on-the-ground team in Dubai.
We are excited to announce a strategic partnership between Techbee IT & Designs LLC and Tegsoft Management and Information Services Tic. Ltd — a global call center solution provider. Tegsoft, which has been successfully serving customers in the US, Europe, and Africa, is now focusing its expertise on the Middle East. This collaboration with TechBee is set to transform contact center operations across the entire UAE region. Furthermore, by combining TechBee’s strengths in IT, AV, and security solutions with Tegsoft’s advanced contact center technology, we deliver innovative, flexible, and cost-effective solutions for UAE organisations.
AED 105
Per Agent / Month
25+
Languages incl. Arabic
24/7
Local UAE Support
48 hrs
Go-Live Deployment
TechBee IT and Designs LLC stands out as the leading Tegsoft partner in Dubai. Here is why UAE businesses choose our contact center solution over competitors.
🌐 Comprehensive Contact Center Solutions
Tegsoft’s platform enables Dubai businesses to manage omnichannel communications effortlessly — voice, email, WhatsApp, live chat, and social media. Furthermore, all channels are managed from a single unified dashboard. Therefore, your customer interactions are handled smoothly with faster response times and higher satisfaction.
📋 Advanced CRM Integration
With TechBee’s expertise, we integrate Tegsoft’s CRM system seamlessly with your existing business operations. Moreover, this integration streamlines customer data access — allowing your UAE team to provide personalised, efficient services. Consequently, agents manage all interactions from a single interface with full customer history visible.
📈 Scalable Solutions for All Business Sizes
Whether you are a startup or a large UAE enterprise, Tegsoft’s flexible solutions grow with your business. Furthermore, TechBee tailors each implementation to your specific needs. Therefore, you have the tools necessary for growth — from 5 agents to 500 agents — without additional infrastructure investment.
📍 Local UAE Support & Expertise
As a partner based in Dubai, TechBee provides local, real-time support across all 7 UAE emirates. Moreover, our team is well-versed in Tegsoft’s technology — ensuring quick resolutions, system optimisations, and the expertise to fully leverage every feature. Consequently, your contact center always runs at peak performance.
⚙️ Tegsoft Implementation
End-to-end setup and configuration tailored to your UAE business requirements. Furthermore, most businesses go live within 48 hours of sign-up. Therefore, your call center is operational with minimal disruption.
📞 24/7 Customer Support
Dedicated local UAE support ensures smooth running of your contact center operations around the clock. Moreover, TechBee’s Dubai-based team responds fast. Consequently, technical issues are resolved before they impact your customers.
🏫 Training and Development
Comprehensive training for your UAE teams to maximise productivity using Tegsoft software. Furthermore, we train agents, supervisors, and administrators. Therefore, your entire team is confident and self-sufficient from the first day of go-live.
At TechBee IT and Designs LLC, we empower UAE businesses with innovative contact center and CRM solutions. By partnering with us, your Dubai business stays ahead in delivering exceptional customer service. Furthermore, we offer cutting-edge, integrated call center solutions tailored to the specific needs of key industries across the UAE. Together, we will help businesses in healthcare, insurance, real estate, travel and tourism, government, education, energy, and finance benefit from enhanced customer service and streamlined communication.
With Tegsoft’s platform, TechBee provides comprehensive communication channels — including voice, email, chat, and social media integration. Moreover, this allows UAE businesses to offer a unified customer experience. Specifically, every customer interaction is managed from one dashboard. Therefore, agents switch between channels without losing context or customer history. As a result, Dubai businesses deliver faster, more consistent customer service across every touchpoint.
Tegsoft’s solutions integrate seamlessly with your existing Customer Relationship Management (CRM) systems — including Salesforce, Zoho, HubSpot, and Microsoft Dynamics. Furthermore, this provides real-time access to customer data during every call and interaction. Moreover, ERP integration is also available. Therefore, agents handle queries faster and more accurately. Consequently, your UAE business improves service quality and maintains personalised interactions with every client.
Whether your UAE business prefers cloud-based solutions for remote access or on-premise systems for enhanced control, TechBee offers flexible call center technologies that suit your infrastructure needs. Furthermore, the cloud option allows your agents to work from anywhere in the UAE or remotely. Specifically, deployment happens within 24–48 hours on cloud — no expensive hardware required. Therefore, your call center is operational faster than any traditional solution. Moreover, our scalable solutions grow with your business.
Tegsoft’s solutions empower UAE businesses with in-depth real-time reporting and analytics — offering valuable insights into customer interactions, agent performance, and overall efficiency. Furthermore, dashboards show call volumes, queue lengths, response times, and KPIs live. Moreover, historical reports help identify trends and optimise staffing. Therefore, managers make better decisions. Consequently, this ensures continuous process improvement and higher customer satisfaction scores across your Dubai contact center.
As Tegsoft’s official UAE partner, TechBee offers dedicated 24/7 support to ensure your call center operations run smoothly. Furthermore, our team of experts assists with any technical challenges. Moreover, we provide ongoing system optimisation and feature updates. Therefore, you focus on delivering exceptional customer service. As a leading Tegsoft partner in Dubai, UAE, TechBee IT and Designs LLC specialises in delivering powerful, customisable solutions for contact centers and CRM — all backed by local UAE expertise and round-the-clock support.
As an AI-powered contact center solution, Tegsoft goes far beyond basic call handling. Here are the key features that make it the best call center software for UAE businesses.
📞 Inbound Call Management & IVR
Manage incoming calls efficiently with advanced IVR, skill-based routing, and intelligent queue management. Furthermore, this reduces wait times significantly. Therefore, customers connect to the right agent faster — improving first-call resolution for UAE businesses.
📨 Outbound Campaigns & Predictive Dialler
Launch sales and follow-up campaigns using predictive dialers, auto-dialing, and call scheduling. Moreover, personalised scripts and history insights improve lead conversions. Consequently, Dubai businesses close more sales with less agent effort and lower cost per contact.
🧠 AI Chatbots & Voice Bots
Deploy AI chatbots and voice bots for 24/7 automated customer support. Furthermore, AI handles repetitive queries without agent involvement. Therefore, agents focus on complex cases that need human empathy. Moreover, AI voice bots are available in Arabic and English — perfect for UAE’s multilingual customer base.
📱 WhatsApp & Social Media Integration
Integrate WhatsApp Business, Facebook Messenger, Instagram Direct, and SMS into your contact center. Furthermore, all messages are handled from a single agent desktop. Consequently, UAE customers contact you on their preferred channel — and every interaction is tracked and measured in one place.
📊 Workforce Management & Agent Monitoring
Monitor agent performance live with call recording, screen capture, and real-time supervisor dashboards. Furthermore, Tegsoft’s AI forecasts call volumes and staffing needs. Therefore, UAE contact centers are always properly staffed. Moreover, call quality improves continuously through coaching and feedback tools.
🔒 UAE Data Compliance & Security
Tegsoft is fully compliant with UAE data regulations and privacy requirements. Furthermore, cloud infrastructure is hosted on IBM Cloud with enterprise-grade security. Therefore, UAE businesses in banking, healthcare, and government can deploy confidently. As a result, all customer data is protected and audit-ready at all times.
Omnichannel Communication
Seamlessly manage customer interactions across voice, email, chat, and social media from a single unified platform.
Cloud & On-Premise Options
Flexible deployment solutions to suit your UAE business infrastructure, scalability requirements, and budget constraints.
CRM Integration
Streamlined access to customer data for personalised service and enhanced customer experience across every channel.
Real-Time Analytics
Gain insights into performance metrics to optimise contact center operations and improve management decision-making in UAE.
TechBee and Tegsoft deliver call center solutions tailored to the specific communication needs of these key UAE industries.
✚
Healthcare
AI appointment scheduling, patient call routing, and clinic communication for UAE hospitals.
🏭
Banking & Finance
Secure, compliant contact center for UAE banks, insurance companies, and fintech firms.
🏛
Government
Omnichannel citizen service centers for UAE government entities and public sector organisations.
🏠
Real Estate
Inbound lead management and outbound follow-up automation for Dubai property developers.
🏥
Travel & Tourism
24/7 multilingual customer support for UAE airlines, hotels, and travel agencies.
🏫
Education
Student enquiry management and admission call center for UAE universities and schools.
⚡
Energy & Utilities
Outage reporting, billing enquiries, and field service coordination for UAE energy providers.
🚛
Retail & E-commerce
Order support, returns management, and WhatsApp customer service for UAE retail businesses.
per agent / month
Text & Chat
Email, live chat, and WhatsApp. Ideal for businesses focusing on digital customer support without voice channels.
AED 250
Voice + Digital
Full inbound and outbound voice plus all digital channels. Most popular plan for Dubai businesses of all sizes.
AED 365
Full Omnichannel
All channels including voice, chat, email, WhatsApp, social media, AI bots, CRM integration and analytics.
What is the best call center solution provider in Dubai?
TechBee, in partnership with Tegsoft, provides the most reliable and scalable contact center solution tailored for Dubai businesses. Whether you are searching for a call center solution Dubai or a call centre solution Dubai — TechBee delivers both. Furthermore, we offer local UAE support, fast deployment within 48 hours, and plans starting from AED 105/agent/month. Therefore, businesses of all sizes — from startups to enterprises — get the right solution.
How much does a call center solution cost in Dubai?
Our packages start from AED 105/agent/month for text and digital channels, AED 250/agent/month for voice plus digital, and AED 365/agent/month for full omnichannel solutions. Furthermore, all packages include installation, onboarding, and continuous support. Consequently, businesses scale without worrying about additional infrastructure costs.
Does Tegsoft support Arabic language for UAE businesses?
Yes. Tegsoft supports 25+ languages including Arabic — making it ideal for UAE’s diverse multilingual customer base. Furthermore, the agent interface is available in Arabic and English. Therefore, your UAE team works in their preferred language and serves customers across Arabic, English, and other languages with equal effectiveness.
How quickly can TechBee deploy a call center solution in Dubai?
Most UAE businesses go live within 24–48 hours for cloud deployments. Furthermore, TechBee provides on-site setup, agent training, and system testing as part of every implementation. Therefore, your call center is fully operational with trained staff and tested systems before handover. Contact us today for a free demo and site assessment.
For UAE telecommunications regulations, refer to the Telecommunications and Digital Government Regulatory Authority (TDRA). Furthermore, explore Tegsoft’s full product portfolio at TechBee AI – Tegsoft.
Partner with TechBee IT and Designs LLC for a future-proof, integrated call centre solution Dubai powered by Tegsoft technology. Get in touch today to take your customer service to the next level. Free demo available for all UAE businesses — whether you run a call center or call centre, we have the right solution for you.
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